Mercure Bedford Centre Hotel

All the staff - reception, housekeeping and bar staff - are unfailingly friendly and helpful. The premium rooms overlooking the river and town are lovely. There's a fridge and good coffee machine. My personal treat is to request a small jug of fresh milk from the bar, so I can have lots of tea in the morning before breakfast ;) This is where I like to stay whenever visiting family in Bedford

Overnight the room was very quiet despite the hideous window glazing. The bed was particularly comfortable with good pillows.

Comfortable bed and great shower. Room well presented. Communal areas attractive, warm and welcoming. Staff were lovely, engaging and helpful. Breakfast crew were also lovely and efficient. Extremely responsive to my request for a quiet room

Primarily, the staff. Keep them - they are a major asset to the company and more importantly, your clients. The front desk staff couldn't do enough for me (and others I noticed) I have a disability and was treated like royalty (not really necessary as I can do for myself most things) but this I have observed, was extended to everyone. Always heart-warming to be greeted with a genuine smile and a can-do attitude. The bar staff: well, what can I say... They greet you every time like a long lost family member, remembering your name and what you drink. Again, look after your staff they are your advertisement.

The room was very large with extra wide bed, huge tv, fridge and seating. Staff were very helpful placing items in the room for a surprise birthday treat. The views over the river, and watching the local rowers were a highlight. Very close to the centre making it easy to get around by foot.