Mercure Bedford Centre Hotel

Corridors a little tired but our room very nice.

Rooms, bar and restaurant are very welcoming, comfortable and nicely decorated. Breakfast was plentiful and a good range of choices. We had a room overlooking the river which was really nice.

Primarily, the staff. Keep them - they are a major asset to the company and more importantly, your clients. The front desk staff couldn't do enough for me (and others I noticed) I have a disability and was treated like royalty (not really necessary as I can do for myself most things) but this I have observed, was extended to everyone. Always heart-warming to be greeted with a genuine smile and a can-do attitude. The bar staff: well, what can I say... They greet you every time like a long lost family member, remembering your name and what you drink. Again, look after your staff they are your advertisement.

The room was very large with extra wide bed, huge tv, fridge and seating. Staff were very helpful placing items in the room for a surprise birthday treat. The views over the river, and watching the local rowers were a highlight. Very close to the centre making it easy to get around by foot.

Large twin room with all modern facilities. Breakfast was good with a range of options. location is very central and in a good area of Bedford. Staff were very helpful and pleasant. The hotel decor on the inside and in the rooms is of a good modern standard, unlike the outside appearance, this is one hotel that could do with some cladding.